Privacy Policy
Last updated: 1 October 2025
1. Who we are
Brush & Hammer Ltd
382 Leyland Road, Bathgate, EH48 2UA, United Kingdom
Email: info@brushandhammer.co.uk
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, how long we keep it, and what rights you have.
2. Information we collect
We may collect the following personal data when you use our website, contact us, or request a quote:
- Full name
- Email address
- Phone number
- Home or business address
- Any details you choose to provide in the contact form or by other means of communication
We also automatically collect certain information via cookies and similar technologies, including through:
- Google Analytics – to understand how visitors use our website
- Meta (Facebook) Pixel – to measure the performance of our advertising
3. How we use your information
We only use your personal information for purposes that are clear, fair and lawful, including:
- Responding to enquiries and providing customer service
- Preparing and sending quotes/estimates
- Delivering and managing our services
- Improving our website and marketing efforts (via Google Analytics and Meta Pixel)
We do not sell or share your personal data with third parties for marketing purposes.
4. Consent and communication
- By contacting us via our website form, email, WhatsApp or other channels, you agree that we may use your details to respond to your enquiry.
- We will only send you marketing messages if you have given your explicit consent (opt-in).
- You can withdraw your consent or opt out of communication at any time by contacting us at info@brushandhammer.co.uk.
5. Legal basis for processing
We process personal data under the following legal bases:
- Contract – to provide you with the service or quotation you requested
- Legitimate interest – to manage enquiries and improve our services
- Consent – for marketing and cookies (where required)
6. Cookies and tracking
Our website uses cookies and similar technologies to track website traffic and improve user experience.
- You can manage or disable cookies in your browser settings.
- Data collected via Google Analytics and Meta Pixel may be processed outside the UK/EU with appropriate safeguards in place.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or until you request its deletion.
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw your consent at any time
To exercise your rights, please email us at info@brushandhammer.co.uk.
9. Data security
We implement appropriate security measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
10. Third-party services
We may use trusted third-party providers (e.g., Google Analytics, Meta Pixel) to process limited data for analytics and advertising. These providers are required to handle data securely and in compliance with data protection laws.
11. Updates to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.
12. Contact us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
Brush & Hammer Ltd
382 Leyland Road, Bathgate, EH48 2UA, United Kingdom
Email: info@brushandhammer.co.uk